Feedback & Complaints

Feedback, Compliments & Complaints

We are always looking for ways to improve our services and ensure you have the best possible experience with us. You can help us get it right by telling us what you think of the service delivered by us.

We welcome your feedback and would be delighted if you are happy with our service that you recommend us to your friends and family. Dont forget to let us know too! contact us

If for any reason you are unhappy with the service you have received from us we would like the opportunity to put this right by receiving your complaint directly. Your complaint can be made in person, in writing or by telephone. Contact us If your complaint is regarding dental treatment you have received, please address your complaint directly to the Dentist that treated you. For any other complaints please address your complaint to the Complaints Manager.

Your complaint will be dealt with promptly so that any matter is resolved as quickly as possible, usually within 10 days of the complaint being received.

If in a rare case you remain unhappy with the outcome to your complaint or you do not wish to complain directly to the practice you can discuss this matter further with:

• NHS England PO Box 16738, Redditch B97 9PT England.contactus@nhs.net 0300 311 22 33
• Healthwatch Reading call 0118 937 2295 or email info@healthwatchreading.co.uk
• NHS Complaints Advocacy SEAP call 0300 343 5735 or 0330 440 9000 or visit https://www.seap.org.uk/
• Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP, www.ombudsman.org.uk or call 0345 015 4033 for complaints about NHS treatment
• For complaints about private treatment contact Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road Croydon CR0 or t 020 8253 0800 or visit www.dentalcomplaints.org.uk

Please email us at info@universitydentalcentre.co.uk info@universitydentalcentre.co.uk or use the online form below.
Fields in bold are required.

Full Name

Email Address

Your visit was on

Overall rating for this dentist

I would recommend this practice to friends or family.

I would not recommend this practice.

How satisfied were you with the time you had to wait for an appointment? does not apply Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Were you treated with dignity and respect by staff at the practice? does not apply At all times Mostly Sometimes Rarely Never

How satisfied were you that the dental practice involved you in decisions about your care? does not apply Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

How satisfied were you with the information given by the practice on the cost of your treatment? does not apply Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

How satisfied were you with the outcome of your treatment? does not apply Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

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